Return & Refund Policy
Thank you for shopping with us. We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.
14-Day Return Policy
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging.
- You’ll also need the receipt or proof of purchase.
To start a return, please contact us at:
📧 shopify.paragunifycrafts@gmail.com
Return items must be sent to the following address:
📦 A-16, Wazirpur, New Delhi - 110052
⚠️ Note: Do not send items back without first contacting us. Items sent without a return request will not be accepted.
Damages & Issues
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.
Exceptions / Non-returnable Items
We want you to be happy with your purchase, but for hygiene and safety reasons, certain items cannot be returned, including:
- Used or unsealed cutlery (e.g., spoons, forks, knives, serving tools)
- Stainless steel items that have been used, scratched, or show signs of wear
- Kitchen stands or holders that are not in their original condition or packaging
- Items that have come into contact with food or liquid
- Customized or engraved cutlery sets
- Items marked as final sale or clearance
⚠️ Please make sure to inspect all items before use. Once used, we are unable to accept returns.
Exchanges
If you'd like to exchange an item, the fastest method is to:
- Start a return for the original item
- Once approved, place a new order for the item you want
India’s 14-Day Cooling-Off Period
If your order was shipped within India, you are entitled to cancel or return it within 14 days for any reason, with no justification required.
Return conditions remain the same: the item must be unused, with tags, in original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
- If approved, your refund will be processed to your original payment method within 10 business days.
- Please note: It may take some time for your bank or credit card company to post the refund.
If it has been more than 15 business days since your refund was approved, please contact us at:
📧 shopify.paragunifycrafts@gmail.com
Questions?
If you have any questions about our return policy or your specific order, don’t hesitate to reach out:
📧 shopify.paragunifycrafts@gmail.com
We’re happy to help!